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For questions - Our application service

LabMaster and CalMaster are comprehensive yet easy-to-understand and intuitive tools for material, furniture and component testing, with a user interface, which is orientated on the Windows® layout. Nevertheless, questions may arise in daily use about the functions of testing technology and operating software, or when solving application tasks or configuring the testing system according to customer-specific requirements. In this case, Hegewald & Peschke is at the customer's side with its free application service.

The Hegewald & Peschke application service for your testing machine

includes support by telephone and remote access:

  • for changes and parameterization of existing test sequences
  • for questions regarding functionality and operation
  • problems with the hardware (e.g. extensometer, terminals, PC technology)
  • for questions regarding evaluation and finding results
  • in solving problems caused by unusual events (test abortions, emergency shutdowns)
  • when setting up inspection logs and data outputs

The service does not include:

  • Data backup, creation of a new database
  • Norm discussions
  • Update costs
  • Training of a vacation replacement
  • Problems with local PC configuration, software programs
  • Problems in the local network/data export/import

In case of service please contact us:

> Our software service under tel. 0049 (0)35242445 333, software@hegewald-peschke.de

> Our hardware service under tel. 0049 (0)35242445 200, service@hegewald-peschke.de

> You are also welcome to use our contact form.

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