For questions - Our application service

LabMaster and CalMaster are comprehensive yet easy-to-understand and intuitive tools for material testing, furniture and component testing, with a user interface, which is orientated on the Windows® layout. Nevertheless, questions may arise in daily use about the functions of testing technology and operating software, or when solving application tasks or configuring the testing system according to customer-specific requirements. In this case, Hegewald & Peschke is at the customer's side with its free application service.

The Hegewald & Peschke application service for your testing machine

includes support by telephone and remote access:

for changes and parameterization of existing test sequences
for questions regarding functionality and operation
problems with the hardware (e.g. extensometer, terminals, PC technology)
for questions regarding evaluation and finding results
in solving problems caused by unusual events (test abortions, emergency shutdowns)
when setting up inspection logs and data outputs

The service does not include:

Data backup, creation of a new database
Norm discussions
Update costs
Training of a vacation replacement
Problems with local PC configuration, software programs
Problems in the local network/data export/import

In case of service please contact us:

Our software service under tel. +49 35242 445-333, software(at)hegewald-peschke.de
Our hardware service under tel. +49 35242 445-200, service(at)hegewald-peschke.de

You are also welcome to use our contact form.

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